Interview with Best Buy CMO Barry Judge

Written by on October 24, 2008 – 3:02 pm -

Barry JudgeI had a lot of fun interviewing Best Buy’s CMO Barry Judge yesterday as part of our CMO 2.0 Conversations. Barry is truly a 2.0 CMO – no doubt about that.

We talked about the changes that are shaking the fundamentals of marketing, and what that means for a multi-billion dollar company like Best Buy. Topics ranged from obvious changes – like the fact that broadcast messages no longer work – to changes that are not as often covered – like the impact of labor laws on social media marketing and the potential scalability issues of social media-based programs.

I will try writing up more posts with additional information from the interview, but for now you can listen to the recording below.

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Posted in CMO 2.0 Conversation | 5 Comments »

Fiskars + Fiskateer community

Written by on October 9, 2008 – 3:06 pm -

Jay GillespieThe second CMO 2.0 Conversation was a truly fun discussion with Jay Gillespie, the VP of Marketing and New Product Development at Fiskars, Suzanne Fanning, Director of Communications at Fiskars, and Geno Church, the Word of Mouth Guru at Brains On Fire.

If you are not familiar with the Fiskateer community, you should listen to the interview. It is a great case study of how very traditional companies can leverage the marketing 2.0 techniques and programs. What they created is not a community – it’s a movement. You could not shut it down, even if you wanted to. And it also delivered some hardcore results – think 300% increase in store sales and 600% increase in online chatter.

I will distill some of the other nuggets from this great interview in a later blog post, but for now you can listen to it below.

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Posted in CMO 2.0 Conversation | 4 Comments »

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